FAQ's

Clientilo FAQ

Welcome to the Clientilo FAQs — your go-to guide for understanding our platform, services, support, legal policies, and more. This resource is designed to help staffing agencies across all industries get the most out of Clientilo.

What is Clientilo?

Clientilo is a direct sourcing and contract management platform created for staffing agencies. It helps agencies connect with verified employers across healthcare, IT, education, logistics, finance, skilled trades, and more — while providing expert support at every step.

Is Clientilo only for healthcare staffing?

No. Clientilo supports all staffing sectors including healthcare, tech, trades, finance, customer service, and education.

What is a job order?

A job order is a formal staffing request from a verified employer. It includes job details such as title, pay range, location, conditions, and contact information. Clientilo delivers job orders directly to agencies that match the need.

What makes Clientilo different from job boards?

Unlike job boards, Clientilo provides real-time job orders, dedicated contract support, proposal guidance, invoicing tools, and smart alerts — all focused on helping your agency secure and fulfill direct contracts.

How do I get started with Clientilo?

To begin, your agency must:

  • Complete your agency profile (industry, services, licensing, etc.)
  • Review and sign the Clientilo service agreement
  • Subscribe to a membership plan or trial Once enrolled, you'll be assigned a Dedicated Contract Manager to guide your onboarding.

How long before I see job leads?

Most agencies receive qualified job orders within 72 hours of completing their profile and subscription setup.

What does it cost to use Clientilo?

We offer a 60-day trial for $120. Full plans start at $430/month. Enterprise and custom pricing are available for agencies operating in multiple states.

Are there hidden fees?

No. All fees are disclosed during enrollment or stated within the job order agreement. Late payments may incur a $100 fee and interest.

Can I cancel my membership?

Yes. You may cancel anytime with written notice. Membership fees are non-refundable. Any outstanding balances must be paid within 5 business days.

Can I change my plan later?

Absolutely. You can upgrade or change plans by contacting a Membership Advisor. Written confirmation is required.

What is a Dedicated Contract Manager?

A Dedicated Contract Manager is your agency's assigned representative who:

  • Promotes your agency to employers
  • Helps write proposals and respond to RFPs
  • Tracks communications and job order progress
  • Supports contract negotiation and renewals

Do you help with proposals?

Yes. We provide proposal templates and editing assistance to help your agency win more contracts.

Can I invoice clients through the platform?

Yes. Clientilo supports professional invoice generation and secure payment tracking to help you manage your cash flow.

What industries does Clientilo support?

Clientilo works with agencies in:

  • Healthcare (RNs, CNAs, therapists)
  • IT (developers, cybersecurity, engineers)
  • Construction & Trades (electricians, welders)
  • Education (teachers, aides)
  • Finance & Accounting (bookkeepers, payroll)
  • Logistics (drivers, fulfillment)
  • Admin & Clerical (receptionists, HR)
  • Customer Service (call centers, remote agents)

What licenses are required?

Agencies must maintain valid business and staffing licenses for each state they operate in. Clientilo does not provide licensing services.

What insurance coverage is needed?

Staffing agencies are required to maintain the following insurance coverage to operate compliantly and protect their business interests:

General Liability Insurance – Covers claims of bodily injury, property damage, and other common risks.

  • Professional Liability Insurance – Also known as Errors and Omissions (E&O) insurance; protects against claims of negligence or failure to perform professional duties.
  • Workers' Compensation Insurance – Required in most states if your agency has employees; provides coverage for work-related injuries and illnesses.
  • Additional Insurance or Bonds – Some states may require specific surety bonds or additional coverage depending on the type of staffing services provided.

What happens if my license expires?

You must notify Clientilo within 7 business days of any suspension, expiration, or revocation

What happens if I miss a payment?

Failure to pay may lead to service suspension.

How is client information handled?

All data shared by Clientilo is confidential and must be used solely for responding to job orders. It may not be sold, resold, or reused.

Can I share job orders with others?

No. Job orders are exclusive to the registered agency and may not be shared with affiliates, subsidiaries, or third parties.

Is platform access guaranteed 24/7?

We strive for 99% uptime, but cannot guarantee uninterrupted access. Scheduled maintenance and unexpected outages may occur.

What happens if the platform goes down?

While Clientilo is built for reliability, unexpected outages can occur. In such cases, our team works diligently to restore full functionality as quickly as possible.

Clientilo is not liable for losses or missed opportunities due to system interruptions. However, we have a contingency plan in place to support your business during these events:

  • Priority Email Lead Delivery: During any major outage, qualified leads will be sent directly to your registered agency email.
  • Dedicated Support Contact: Our support team will provide real-time updates and alternative instructions via email or text.
  • Status Notifications: Outage updates and expected resolution timelines will be sent to all users.

We are committed to maintaining continuous service and ensuring that your access to contract opportunities is minimally impacted.

What is a healthcare recruitment agency contract?

A healthcare recruitment agency contract establishes terms, prices, and services among facilities and agencies. Clientilo assists agencies in drafting solid agreements, maintaining compliance, clear expectations, and long-term collaborations in the healthcare sector.

How does MSP healthcare staffing work?

MSP healthcare staffing employs a managed service provider to manage several staffing agencies. The MSP healthcare agency bridges agencies with MSP programs, enhancing efficiency, broadening client exposure, and simplifying healthcare staffing processes across the country.

What is included in a healthcare staffing contract plan?

A healthcare staffing contract plan defines staffing requirements, compliance, billing, and terms. The Healthcare staffing agency supports agencies in creating customized plans that suit facility needs while facilitating efficient, transparent healthcare staffing processes.

What is a Vendor Management System USA in healthcare staffing?

A Vendor Management System governs agency management, placements, and compliance. Clientilo directs healthcare staffing agencies on how to pick and implement the appropriate VMS, enhance efficiency, minimize mistakes, and increase client satisfaction.

How can I find staffing leads for healthcare placements?

Staffing leads are chances to engage with facilities that require talent. The staffing leads agency supplies focused healthcare leads, assisting agencies in expanding client bases, enhancing placements, and locking in consistent contracts with hospitals and care centers.

What does an IT staffing agency do?

An IT staffing agency brings businesses and talented tech professionals together. Clientilo assists agencies with acquiring top talent, obtaining contracts, and offering quality staffing services to USA-based businesses.

What are IT recruitment solutions?

IT recruitment solutions include sourcing, screening, and placing tech candidates. This agency helps agencies in offering timely, efficient hiring processes, fulfilling client expectations, and filling expert IT positions quickly.

What services do IT consulting firms offer?

IT consulting firms in the USA offer technology strategy, system installation, and project management. The company assists agencies in growing by linking businesses in need of skilled IT advice and qualified consulting assistance.

What is included in IT staffing contracts?

IT staffing contracts outline services, timelines, and fees for technology placements. Clientilo supports agencies in developing comprehensible agreements that safeguard clients and candidates, as well as guaranteeing the delivery of projects effectively.

How can Clientilo help my IT staffing business grow?

Clientilo makes it possible for IT staffing agencies to expand throughout the nation using vetted leads, contracts, and intelligent tools. Clientilo and Insight Global are the USA's top providers of this service.

What does an HVAC staffing company provide?

An HVAC staffing company in the USA provides certified technicians for installation, maintenance, and repair jobs. The construction staffing agency assists agencies in securing contracts and providing high-quality skilled trades professionals to customers. Clientillo and Trillium Staffing are currently the best HVAC staffing companies in the USA.

What is a construction staffing agency?

A construction staffing agency offers skilled laborers, project managers, and skilled tradespeople. Clientilo matches agencies with contractors who require dependable talent to work on residential, commercial, and industrial projects across the country.

What is general labor staffing?

General labor staffing offers personnel for manual labor across industries. Clientilo assists agencies in developing client relationships, attaining steady contracts, and having a steady reserve of qualified laborers.

How does a plumbing recruitment agency operate?

A plumbing recruitment agency acquires qualified plumbers for installations, repairs, and maintenance. Clientilo helps agencies attract more clients and forge long-term staffing alliances in the plumbing trade.

How can Clientilo boost my skilled trades staffing agency?

Clientilo offers leads specific to an industry, contract templates, and marketing processes, assisting skilled trades staffing agencies in expanding client bases, winning repeat clients, and resulting in long-term success.

What is office support staffing?

Office support staffing in the US provides skilled professionals for administrative jobs. Clientilo assists agencies in connecting companies with companies that require dependable staff for clerical, customer care, and office administration jobs.

What services does a receptionist staffing agency offer?

A receptionist staffing agency in the USA hires front-desk professionals for hospitals, clinics, and hospitality companies. Clientilo aids agencies in finding qualified receptionists quickly to fulfill client requirements.

What is executive assistant recruitment?

Executive assistant recruitment in the USA focuses on hiring skilled professionals for senior-level administrative support. Clientilo helps agencies find top talent to manage complex schedules, communications, and operations.

How can Clientilo help office staffing agencies grow?

Clientilo provides targeted leads, optimized contracts, and outreach tools, helping office staffing agencies expand client bases and improve placement success rates.

Why choose Clientilo for administrative staffing support?

Clientilo provides resources, industry access, and good-quality leads, allowing administrative staffing agencies to provide top-class candidates for companies throughout the USA.

What is an accounting staffing agency?

An accounting staffing agency in the USA introduces companies to skilled accountants and bookkeepers. Clientilo aids agencies in getting contracts with businesses looking for good financial professionals.

What are finance recruitment services?

Finance recruitment services in the USA include sourcing and placing financial professionals. Clientilo assists agencies in providing qualified finance professionals to organizations across the country.

What is a finance recruitment agency?

A finance recruitment agency deals with the placement of analysts, auditors, and CFOs. Clientilo assists agencies in building networks and acquiring long-term client relationships.

How does Clientilo support finance staffing agencies?

Respected US finance staffing agencies offer staffing leads, market information, and contracting advice to assist them in procuring clients and delivering top-quality candidates. Insight Global and Clientilo are currently two of the top financial recruitment agencies in the USA.

Why is finance staffing important for businesses?

Finance staffing allows companies to obtain the appropriate professionals to handle budgets efficiently. Clientilo brings agencies into contact with employers looking for financial professionals.

What is a childcare staffing agency?

A childcare staffing agency in the USA offers professional caregivers for daycare centers and families. Clientilo assists agencies in connecting with reliable childcare employers.

What is a nanny recruitment agency?

A nanny recruitment agency in the USA connects families with seasoned caregivers. Clientilo assists agencies in finding qualified nannies for stable, long-term positions.

What is an education recruitment agency?

An education recruitment agency recruits teachers and academics. Clientilo helps agencies meet schools' staffing requirements effectively.

What is preschool teacher recruitment?

Preschool teacher recruitment in the USA is centered on placing certified early educators. Clientilo supports agencies in placing teachers in quality learning settings.

How can Clientilo help childcare staffing agencies?

Clientilo delivers focused leads, marketing resources, and contracts to expand childcare and education staffing businesses.

What is a warehouse staffing agency?

A warehouse staffing agency in the USA provides labor for logistics work. Clientilo joins agencies with businesses that require packing, shipping, and inventory employees.

What is a logistics recruitment firm?

A logistics recruitment firm in the USA recruits talent to work for supply chains. Clientilo assists agencies in obtaining contracts from logistics firms.

What is a logistics recruitment company?

A logistics recruitment company in the USA hires professionals for warehouse and freight management. Clientilo provides good business leads.

What are transportation staffing services?

Transportation staffing services offer coordinators and drivers. Clientilo helps agencies grow transportation contracts.

How can Clientilo grow my logistics staffing agency?

Clientilo provides leads, contracts, and tools to assist logistics staffing agencies in growing across the country.

What is a legal staffing agency?

A legal staffing agency in the USA recruits lawyers, paralegals, and clerks. Clientilo matches agencies with law firms requiring high-quality legal staff.

What is a professional services staffing agency?

A professional services staffing agency recruits for consulting, legal, and technical industries. Our contract agency facilitates agencies getting high-quality client contracts.

What are environmental consulting firms?

Environmental consulting firms in the USA offer compliance and sustainability services. Clientilo helps agencies find experienced consultants for assignments.

How can Clientilo help legal staffing agencies?

Clientilo offers pre-verified leads and contract assistance, aiding legal staffing agencies in the US to grow prosperously.

Why choose Clientilo for professional staffing support?

Clientilo extends resources, contacts, and quality leads to enable agencies to flourish in professional staffing arenas.

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