Welcome to the Clientilo FAQs — your go-to guide for understanding our platform, services, support, legal policies, and more. This resource is designed to help staffing agencies across all industries get the most out of Clientilo.
Clientilo is a direct sourcing and contract management platform created for staffing agencies. It helps agencies connect with verified employers across healthcare, IT, education, logistics, finance, skilled trades, and more — while providing expert support at every step.
No. Clientilo supports all staffing sectors including healthcare, tech, trades, finance, customer service, and education.
A job order is a formal staffing request from a verified employer. It includes job details such as title, pay range, location, conditions, and contact information. Clientilo delivers job orders directly to agencies that match the need.
Unlike job boards, Clientilo provides real-time job orders, dedicated contract support, proposal guidance, invoicing tools, and smart alerts — all focused on helping your agency secure and fulfill direct contracts.
To begin, your agency must:
Most agencies receive qualified job orders within 72 hours of completing their profile and subscription setup.
We offer a 60-day trial for $120. Full plans start at $430/month. Enterprise and custom pricing are available for agencies operating in multiple states.
No. All fees are disclosed during enrollment or stated within the job order agreement. Late payments may incur a $100 fee and interest.
Yes. You may cancel anytime with written notice. Membership fees are non-refundable. Any outstanding balances must be paid within 5 business days.
Absolutely. You can upgrade or change plans by contacting a Membership Advisor. Written confirmation is required.
A Dedicated Contract Manager is your agency's assigned representative who:
Yes. We provide proposal templates and editing assistance to help your agency win more contracts.
Yes. Clientilo supports professional invoice generation and secure payment tracking to help you manage your cash flow.
Clientilo works with agencies in:
Agencies must maintain valid business and staffing licenses for each state they operate in. Clientilo does not provide licensing services.
Staffing agencies are required to maintain the following insurance coverage to operate compliantly and protect their business interests:
General Liability Insurance – Covers claims of bodily injury, property damage, and other common risks.
You must notify Clientilo within 7 business days of any suspension, expiration, or revocation
Failure to pay may lead to service suspension.
All data shared by Clientilo is confidential and must be used solely for responding to job orders. It may not be sold, resold, or reused.
No. Job orders are exclusive to the registered agency and may not be shared with affiliates, subsidiaries, or third parties.
We strive for 99% uptime, but cannot guarantee uninterrupted access. Scheduled maintenance and unexpected outages may occur.
While Clientilo is built for reliability, unexpected outages can occur. In such cases, our team works diligently to restore full functionality as quickly as possible.
Clientilo is not liable for losses or missed opportunities due to system interruptions. However, we have a contingency plan in place to support your business during these events:
We are committed to maintaining continuous service and ensuring that your access to contract opportunities is minimally impacted.
Contact our support team: